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At Hometown Lube, we take pride in offering the best customer experience to Miami, FL, Downtown Miami, FL and Little Havana, FL. We strive to provide our customers with the best experience possible each visit.
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Excelent customer service.
5 Stars ***** Super great service.
Today I took my car for an oil change, I had a coupon , the Manager, a Spanish bald guy, seemed to get very upset about the coupon and insisted he would not honor it. I said “OK” and got back into my car to wait for my turn. While I was waiting he approached my car and began to attack me raising his voice like a military person, he was talking about the coupon and stuff, something I had already forgotten about. He was extremely aggressive, so, in order to keep the peace I just left with my car. No one wants to encounter hostility only to get an oil change. I think his name was Mike. I’ll get the oil change elsewhere. Who cares?
Business reply to this review:
Good afternoon Mr. Giuseppe, sorry for the inconvenience. We honor approximately 15 to 20 coupons on any given day from different sources. Our manager are not effected by coupons in any way. what we can not due is stack coupons. Please feel free to call me directly so that i can understand what happened and give you a better solution. thank you, Gilberto Galceran 305.401.3330
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